Veterinarian workspace
Appointments
Your visits, recordings and records in one place.
Sign in to continue
Use your individual clinic account to access your encounters.
New encounter
Your encounters
No encounters yet.
Encounter
- Encounter
- Patient ID
- Status
Encounter details
Visit recording
Recordings and transcripts
Medical record
Review and edit current record
Your clinic profile
- Name
- Role
- Practice
- Offices
Your clinic administrator manages these details and permissions. Use the clinic sign-in page for password recovery.
Record layout: approved Shenandoah Animal Hospital medical record.
Workspace settings
Use your individual clinic account. Office describes the visit location; your own authorized encounters remain accessible across the practice’s offices.
Using Rat Chat
Quick start
- Open an appointment or create an encounter with the correct patient and office.
- Check the patient and veterinarian before recording. Choose Initial visit, Add to this encounter, or Correct this encounter.
- START requests microphone access. STOP saves and uploads the recording, then starts transcription automatically.
- Read the transcript when ready. The medical record may take longer. Review the complete record and resolve outstanding questions before finalizing.
Microphone and interruptions
If microphone access is denied, allow it for Rat Chat in your browser’s site settings, then try START again. Check the correct microphone is connected. A permission prompt is not proof that recording started.
Keep the app open until upload is confirmed. Phone lock, calls, browser storage limits or lost power can interrupt capture or lose unsaved audio; recovery is not guaranteed. Never assume a timer proves saved audio.
Recovering saved work
Sign in with the same clinic account, reopen the encounter and select a saved take. Listen before using a partial take. Check or resume the existing upload; do not record another copy merely because processing is delayed. Local discard and abandoning a server upload are separate actions.
For conflicting record edits, compare your pending text with the latest version before saving. Unsaved clinical edits are not guaranteed to survive reload; save them before leaving the page.
Privacy and account help
Lock the workspace before sharing the device. A lock clears the visible clinical workspace but does not delete owner-bound saved audio. Sign-in uses your clinic identity provider; never share passwords or paste credentials into a record.
For account access or an unresolved error, contact your clinic administrator through your established clinic contact method. Do not include patient information in a support message.